Brindly 1 Year Guarantee

At Brindly, we stand by the quality of our phone cases and are committed to ensuring you’re completely satisfied with your purchase. That’s why we offer a 1-year guarantee against manufacturing defects.

What’s Covered?

Our 1-year guarantee covers:

• Cracks or splits in the case due to manufacturing defects.
• Peeling or fading of the design under normal use.

What’s Not Covered?

Our guarantee does not cover:

• Damage caused by drops, impacts, or misuse.
• General wear and tear from regular use.
• Damage resulting from exposure to liquids, chemicals, or extreme conditions.

How Does the Guarantee Work?

• The 1-year guarantee starts from the date of your original purchase.
• If your case develops a covered issue within this period, we will provide a free replacement.
• Replacements issued under the guarantee do not extend or reset the original 1-year guarantee period.
• Each product purchased is eligible for one free replacement within the 1-year guarantee period. Replacements are issued only once per product and are not covered by a new guarantee.
• Replacements will be of the same design as the original purchase. If the design is no longer available, we will contact you to offer a suitable alternative.

Shipping Costs

• We cover the shipping costs for replacements sent within the guarantee period.
• If your replacement is being sent outside the original shipping destination, additional charges may apply.

Replacement Dispatch Time

Once your claim is approved, we’ll dispatch your replacement case within 2-5 business days. You’ll receive a tracking number once your replacement has been shipped.

Multiple Replacements

• The 1-year guarantee applies to the original purchase and covers your product for 1 year from the purchase date, regardless of replacements.
• Each product is eligible for one free replacement under the guarantee.
• If the replacement develops a fault while still within the original 1-year guarantee period, we will review the claim. Additional replacements may be issued at our discretion, but this will be considered the final replacement for the product.

How to Make a Claim

To request a replacement under the guarantee:

1. Contact us at support@brindly.com or use our contact form at here.
2. Provide your order number, a photo of the issue, and a brief description of what happened.
3. Our team will assess the claim and get back to you within 2-3 business days.

Handling Multiple Cases

If you purchased multiple cases in a single order, each case is covered by its own 1-year guarantee. Please submit a separate claim for each product if needed.

After the Guarantee Period

Once the 1-year guarantee period has expired, we are unable to offer replacements or discounts on new purchases.

Sustainability

Returned cases are repurposed or recycled wherever possible to reduce waste. Thank you for supporting our sustainability efforts.

Frequently Asked Questions

1. What if I accidentally damage my case?
   Our guarantee doesn’t cover accidental damage, but we’d be happy to offer advice on a replacement if you contact us.

2. Can I get a refund instead of a replacement?
   The guarantee covers free replacements for faulty cases. Refunds are only available under our returns policy.

3. How long does the process take?
   We aim to review and process all claims within 2-3 business days, and replacements are typically dispatched within 1-3 business days after approval.

4. What happens if I bought more than one case?
   Each product purchased is eligible for its own replacement under the guarantee. You’ll need to submit a separate claim for each item.

We’re Here for You

We want you to love your Brindly phone case as much as we do. Our guarantee is designed to give you peace of mind and confidence in your purchase. If you have any questions or concerns, feel free to contact us at support@brindly.com or through our contact form here.