Got a Question? We've Got You Covered!
Find answers to our most frequently asked questions about orders, shipping, returns, exchanges, product details, and more. Whether you need help tracking your order, understanding our return policy, or checking compatibility, everything you need is right here.
All our items are made to order, and we aim to ship orders within 1-3 business days. Once dispatched, you’ll receive tracking information via email.
Estimated shipping times:
For full details, visit our Shipping Information page.
If you made a mistake with your shipping address, please contact us as soon as possible. If your order hasn’t entered production yet, we can update it. Unfortunately, once an order has shipped, we are unable to make changes.
Once your order has shipped, you will receive an email with tracking details.
Most orders arrive within the estimated timeframe, but if you experience delays, check your tracking link for updates. If your order is significantly delayed, contact us, and we’ll look into it for you.
If your tracking hasn’t updated in a while or your package appears lost, contact us via our Contact Form.
We currently ship only to the UK, USA, and Australia.
For full details, visit our Shipping Information page.
UK orders: No, all taxes are already included in your checkout price.
USA orders: No — you won’t have to pay any extra customs or import fees. Everything is covered in the price you see at checkout.
All orders are shipped from our warehouse in Lithuania, EU. Every order comes with full tracking, so you can stay updated on its journey until it reaches you safely.
Brindly is a UK-based company, but all orders are shipped from our warehouse in Lithuania, EU. This allows us to efficiently fulfill orders and deliver to customers worldwide while maintaining high-quality production and reliable shipping.
Tracking updates can sometimes be delayed, especially if your order is in transit between countries. If your tracking hasn’t updated in several days, rest assured that your package is still on its way. If you’re concerned, feel free to contact us, and we’ll check on it for you.
Once you place your order, you’ll receive an order confirmation email with all your details. If you don’t see it, please check your spam/junk folder or contact us, and we’ll confirm it for you.
We offer a 30-day return policy from the date you receive your item. If you're not satisfied, you can return it for a refund.
Return details:
For full details, visit our Returns Policy page.
We only offer exchanges if you ordered the wrong phone size/model.
Yes, if your order hasn’t entered production yet. Since all cases are made to order, this window is short.
If you ordered the wrong phone model, case type, or design, contact us immediately via our Contact Form.
We take great care in packaging, but if your order arrives damaged, contact us within 7 days of delivery with photos of the damage, and we’ll arrange a replacement.
Our cases are designed for both style and protection. The Tough Case offers dual-layer protection with a shock-absorbing inner lining, while the MagSafe Case is reinforced for durability and compatibility.
No! Our cases are printed using high-quality UV printing technology, ensuring vibrant, long-lasting designs that won’t fade or peel under normal use.
Yes! All our phone cases, including the Tough Case, are fully wireless charging compatible.
Yes! We offer MagSafe-compatible cases. If you need one, select the MagSafe option when choosing your case.
At this time, we don’t offer custom designs. However, we are always adding new designs—sign up for our newsletter to stay updated!
We offer a 1-year guarantee on all cases. If you experience a manufacturing defect (e.g., print fading, peeling, or fit issues) within the first year, we’ll replace it free of charge.
What’s not covered?
For warranty claims, contact us via our Contact Form and include photos of the issue.
Yes! We use secure payment processing and encryption technology to protect your data. Payments can be made via credit/debit card, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
We don’t have a dedicated student/military discount yet, but keep an eye out for promotions!
We currently don’t offer bulk discounts, but if you’re looking to order 10+ cases, feel free to contact us via our Contact Form, and we’ll see what we can do!
You can reach us via our Contact Form.
We aim to respond within 24 hours (Monday-Friday).
You haven’t replied to my email, what do I do?
We aim to respond within 24 hours (Monday-Friday). If you haven’t received a reply:
