Cancellation Policy

Thank you for choosing our services. We understand that plans can change, and we strive to accommodate our customers to the best of our ability. Please take note of our cancellation and order modification policy outlined below:

  1. Cancellation and Modification Window: You can request a cancellation or modification within the first 3 hours after purchase. This limited window is essential as we promptly begin crafting your order to ensure the highest quality and timely delivery.
  2. Made-to-Order Process: Our commitment to providing you with the finest products involves a meticulous made-to-order process. This means that once the 3-hour window for cancellations and modifications has passed, we have likely started the production of your item, and changes become impractical.
  3. Order Modifications: If you realize you’ve ordered the wrong size or need to make any changes, please contact us within 3 hours of your purchase. After this period, modifications cannot be guaranteed, as your order will likely be in production.
  4. Cancellation Procedure: To request a cancellation within the allowed timeframe, please contact our customer support team promptly. You can reach us at support@brindly.com. Include your order number and details in your cancellation request for faster processing.
  5. Refund Policy: Cancellations made within the stipulated 3-hour period will be eligible for a full refund. Refunds will be processed through the original payment method used during the purchase.
  6. Exceptions: In exceptional cases where unforeseen circumstances may warrant a cancellation or modification outside the standard policy, please reach out to our customer support team. We will do our best to assess each situation individually.
  7. Late Cancellations and Modifications: Unfortunately, cancellations or modifications requested beyond the initial 3-hour window cannot be accommodated. We appreciate your understanding, as the production process would likely be underway at that point.

By making a purchase with us, you acknowledge and agree to abide by our cancellation and modification policy. We appreciate your cooperation and understanding as we work to provide you with a personalized and high-quality experience. If you have any questions or concerns, please don't hesitate to contact our customer support team.